Adraft government-wide IT strategyidentifies £5.7bn worth of annual savings to be made across the public sector by 2020.
The draft strategy document includes 14 separate strands of activity which are designed to achieve goals set by Digital Britain and the Operational Efficiency Programme.
http://www.computerweekly.com/Articles/2009/11/27/239493/Government-IT-strategy-aims-for-billions-of-savings.htm
Work to provide shared services will also continue, building on what has already been done. By 2020 the report predicts shared services will be provided via the G-Cloud and the App Store, saving £4bn a year.
Adraft government-wide IT strategyidentifies £5.7bn worth of annual savings to be made across the public sector by 2020.
The draft strategy document includes 14 separate strands of activity which are designed to achieve goals set by Digital Britain and the Operational Efficiency Programme.
Work to provide shared services will also continue, building on what has already been done. By 2020 the report predicts shared services will be provided via the G-Cloud and the App Store, saving £4bn a year.
There are good reasons not to share services. I have found that sharing services almost always increases costs. One reason is that no one studies customer demand before entering such agreements, we have found that failure demand (demand caused by a failure to do something or do something right for a customer) represents any where from 25 to 75% of all demand to hospitals. So before sharing services we should look at customer demand.
Also, the design of the work is poorly done in most cases. This is a huge opportunity for improvement. Too many front/back office designs with entrapping technology. Most of this can be designed out of hospitals resulting in better service and lower costs.
Once these are looked at then we can have a conversation about sharing services.
Please Read:
http://blog.newsystemsthinking.com/blog/shared-services-strategy/0/0/dos-and-donts-of-a-shared-services-strategy
http://blog.newsystemsthinking.com/blog/bryce-harrison/0/0/economies-of-flow-defined-for-service
Tripp Babbitt
http://www.newsystemsthinking.com
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